The purpose of this course is to give tools to our frontline workers for peaceful interactions and how to respond to those whom are noncompliant.  When an encounter escalates, what are the employee safeguards and options to avoid becoming a victim?  There are verbal mechanisms, as well as physical stances, that should be available to our workers.  The tools can be utilized not only in the workplace but also in everyday confrontational encounters.

pdf Verbal Diffusion and Violence De-escalation Techniques